Benefits:

Dental insurance
Health insurance
Paid time off

Benefits/Perks

Competitive, weekly pay.
Paid time off.
Paid Holidays.
Family culture.
Medical and Dental Insurance.

Company Overview
Window World is the largest exterior remodeler in the United States and we are looking for highly motivated professionals to offer a best-in-class customer experience in support of our wide array of residential exterior remodeling products. Our energy-efficient products are backed by industry-leading warranties, and we offer exceptional attention to detail and customer care. Our mission is simple: to combine exceptional quality and workmanship with superior service at affordable prices.

Job Summary
Window World Field Operations Manager will have direct oversight of field operations. The Field Operations Manager will work with the Director of Administration to schedule the installation of new windows or servicing installed product. Day-to-day, Operations Manager will manage the installation of windows, doors, siding, supervise the Service Technician and measure. The Field Operations Manager will also troubleshoot product and service issues across departments by clarifying and documenting customer concerns, determining the cause of the problem; selecting and expediting the best solution, and following up to ensure a resolution and customer satisfaction. The Field Operations Manager must be energetic, positive with a customer-first mentality to create positive experiences for all Window World customers. Bi-lingual definitely a plus!!

Responsibilities

Manage 4 to 7 installation crews.
Manage the Service Technician.
Re-measure sold projects.
Work with the Director of Administration to coordinate the installation of new products; windows, doors and siding.
Trouble shoot service issues that cannot be troubleshoot by the Service Technician.
Maintain strong knowledge of products, policies, and services of the organization.
Resolve customer issues by determining cause of problem, facilitating a resolution, and timely following up with customers.
Follow standard operating procedures.
Prepare installation and service reports for management.
Maintain a well-organized and professional workspace.
Provide assistance with training and orientation for other team members as assigned.
Maintain a well-organized and professional workspace.
Provide assistance with training and orientation for other team members as assigned.

Qualifications

Five to Seven years of window and door installation.
One to Three years of Window or Door Installation management experience.
Strong work ethic and detail-oriented.
Ability to multi-task, prioritize, and manage time effectively.
Excellent customer service skills including active listening, critical thinking, and desire to resolve customer concerns.
Accuracy in data entry and proficient typing skills.
Effective written and verbal communication skills.
Proficient use of Microsoft Word, Excel, and Outlook applications.
Phone skills, including familiarity with VoIP or multi-line phone systems.
Coachable with the ability to learn new programs and processes.
Positive, upbeat attitude and ability to work on a team.
Prior experience working with a CRM is a plus.
Bi-lingual (Spanish/English) definitely a plus

Background Check: The candidate must be able to pass a national background check; work history and criminal background check.

Compensation: $50,000.00 - $65,000.00 per year

Come work for America's Exterior Remodeler, offering quality windows, doors, siding, roofing, shutters, and more, with over 200 locations nationwide. Despite the ever-changing landscape of the home improvement industry, our promise has remained constant since our start in 1995, “Superior Products, Professionally Installed, at a Guaranteed Low Price.”

Window World is a full-service exterior remodeler and has sold and installed over 21,000,000 windows to date, including 1,000,000 windows annually since 2009. In addition to being America’s largest replacement window and exterior remodeling company, Window World has products have earned the Good Housekeeping seal for quality. As we celebrate over 25 years in the industry, Window World is proud to offer a comprehensive suite of products for a true exterior transformation.

Each locally owned and operated Window World sells custom products in customers’ homes, then manages every step of the process through product ordering and final install. Customers enjoy Window World’s professional and honest sales process as well as top-notch product installations and service, all from a single company.

Become a part of America’s leading exterior remodeling company. We’re doing the right things, the right way, and we invite you to click the link and apply online today.

(if you already have a resume on Indeed)